1 Scope & Applicability
299bej ("we", "platform") is fully committed to protecting the privacy of your personal information. This privacy policy explains what data we collect, why we collect it, and how we keep it secure.
By using the 299bej website and mobile app, you agree to this privacy policy. It applies to all 299bej services — including account registration, gameplay, deposits/withdrawals, and customer support.
This policy is prepared in accordance with applicable laws in Bangladesh and international data protection standards. For any questions or concerns, contact our support team directly.
2 What Information We Collect
299bej collects various types of information needed to improve our services and keep your account secure.
| Type of Information |
Example |
Mandatory? |
| Identity Information |
Name, date of birth, national ID number |
Yes |
| Contact Information |
Mobile number, email address |
Yes |
| Financial Information |
BKash/Nagad number, bank account |
On Withdrawal |
| KYC Documents |
NID, passport, and proof of address |
During verification |
| Device Information |
IP address, browser, and operating system |
Automatic |
| Gaming Activity |
Bet history, transaction logs |
Automatic |
We only collect what is necessary to provide our services and meet legal obligations. No excessive or irrelevant data is collected.
3 How We Collect Your Information
299bej collects your information in several ways:
- Provided directly: Information you provide during registration, KYC verification, or when contacting support.
- Automatically collected: Information collected through cookies, log files, and tracking technologies while browsing the site.
- Payment Provider: Information received during transactions made via bKash, Nagad, Rocket, or bank.
- Third Parties: Information obtained from identity verification agencies or fraud prevention services.
- Public Sources: Information may be verified against government documents or public records where legally required.
When you download our mobile app, it may request certain device permissions (such as notifications). These permissions are entirely optional and can be revoked at any time.
4 How Your Information Is Used
299bej uses your information for the following purposes:
- Account Management: Managing registration, login, KYC verification, and account security.
- Service delivery: Enabling gameplay, processing deposits/withdrawals, and awarding bonuses.
- Customer Service: Complaint resolution, technical support, and live chat assistance.
- Security & Fraud Prevention: Detecting and preventing suspicious activity.
- Legal Compliance: Complying with Bangladesh AML (Anti-Money Laundering) regulations and other legal obligations.
- Personalized experience: Offers and notifications sent based on your preferences (you can opt out at any time).
- Analytics & Improvement: Analyzing platform performance and planning new features.
We never sell your information to advertisers or third parties. Your privacy matters more to us than our business interests.
5 Data Sharing & Disclosure
299bej may share information with third parties in limited circumstances and under strict confidentiality conditions:
- Payment Provider: bKash, Nagad, Rocket, and banking partners receive the necessary information to process transactions.
- Game Provider: Game providers such as Evolution, Pragmatic Play, and JILI use limited data solely to operate their games.
- Verification body: Trusted partners for identity verification during the KYC process.
- Legal Authorities: Disclosure of information is mandatory upon a valid order from a Bangladeshi court or regulatory authority.
- Fraud Prevention: Reports may be filed with the relevant authorities in cases of suspected money laundering or fraud.
Important: Outside of the situations listed above, your information will not be shared with any third party. All partners are bound by our data privacy agreements.
6 Data Security Measures
299bej uses industry-standard technology and processes to protect your data:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted, preventing interception in transit.
- Secure servers: Our data centers have both physical and digital security measures in place.
- Access Controls: Only authorized staff can access user data, and every access is logged.
- Regular Security Audits: Independent experts regularly audit our systems for vulnerabilities.
- Two-Factor Authentication (2FA): An extra layer of security can be added to your account login.
- Data Minimization: A strict data minimization policy is followed — only necessary information is collected and retained.
In the event of a security breach, affected users will be notified via email and SMS within 72 hours.
7 Cookie Policy
299bej's website and app use cookies — small text files stored on your device.
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: Remembers your language preference, theme settings, and improves your overall experience.
- Analytical cookies: Used to understand which pages are most visited. No personal identity is revealed.
- Session cookies: Automatically deleted when the browser is closed.
Cookies can be controlled or deleted through your browser settings, though some services may not function properly as a result.
8 Third-Party Services
Our platform uses certain third-party services, each with their own privacy policies:
- Game Software Provider: When you play a game, a connection is made to the provider's servers. They store data related to game results.
- Payment Gateway: Payment partners such as bKash, Nagad, and others process financial transactions through their own systems.
- Analytics: Connected services used to monitor platform performance.
- Customer Support Tools: Trusted tools are used to manage live chat.
All third-party services are bound by our data processing agreements and may not use your information for their own purposes.
9 Your Rights
As a 299bej user, you have several important rights over your own data:
- Right to Access: You can request to see what information we hold about you.
- Right to rectification: You may request correction of any inaccurate or incomplete information.
- Right to deletion: Under certain circumstances, you may request that your account and data be deleted.
- Right to Restrict Processing: You may request that we do not use your information for any purpose.
- Data Portability: You can request a copy of your data in a machine-readable format.
- Withdraw from marketing communications: You can opt out of promotional emails or SMS at any time.
To exercise these rights, email us at
[email protected]. We will respond within 30 days. Please note that certain information may not be deletable due to legal obligations.
10 Data Retention Period
We do not retain your information longer than necessary. General guidelines:
- Account Information: While the account is active and up to 5 years after closure (as required by law).
- Transaction records: Retention for a minimum of 5 years is mandatory under Bangladesh AML law.
- KYC Documents: Up to 5 years after account closure.
- Gaming Logs: For dispute resolution purposes for up to 3 years.
- Communication records: Support chat and email for up to 2 years.
- Cookie Data: Most cookies expire within 30 days to 1 year.
Upon expiry, data is securely deleted or anonymized.
11 Minor Protection
299bej strictly prohibits participation by anyone under 18. We do not knowingly collect or store data from minors.
- Age verification is mandatory at the time of registration.
- Date of birth is re-verified during the KYC process.
- If a minor is identified, the account is immediately closed and all associated data is deleted.
- If you are a parent or guardian and believe your child has an account, please contact us.
18+ only: All 299bej services are for adults only. To learn more about responsible gaming,
Click Here।
12 Policy Updates & Contact
299bej may update this privacy policy at any time. For significant changes, you will be notified in advance by email or platform notification.
The date of any policy update will always be shown at the top of the page under "Last Updated".
Continued use of the platform after changes have been made constitutes acceptance of the updated policy.
For any privacy-related questions or concerns, please contact our Data Protection Team:
- Email: [email protected]
- Response time: Within 24–48 hours on business days
- Live chat: Available 24/7
Any request relating to your privacy rights will be processed within a maximum of 30 days.